The Foundation’s office is not staffed 24/7, or even full time during normal business hours as the staff may be out and about offering support, or doing other necessary things concerning the Foundation. THE BEST WAY to contact the Bernie Banton Foundation is to make a PHONE CALL and talk with us. If a phone call is not answered, please leave a clear message, speaking slowly state your name, phone number and reason for call. When leaving a landline phone number please remember to include your area code and country code (if calling from outside Australia). Please repeat your name and phone number. Alternatively, please use the DIRECT EMAIL CONTACT FORM (below). Please note our various communication contact policies as detailed at the base of this page. In particular, please note that we respond to ‘Message Bank‘ phone voice messages as soon as we hear them and are able to call back. We do not monitor phone text messages, Messenger, or any form of social media messaging or chat communications including Facebook, Twitter, Instagram or LinkedIn. Please do not assume we will necessarily find, view and respond to any message made using these forms of contact, as they are are not monitored.
If you would like to contact the Bernie Banton Foundation please do so using the following:
SUPPORT ENQUIRIES
Asbestos Disease Helpline
For Australians who have been diagnosed with mesothelioma or another asbestos related disease, their carer and bereaved carers, the Asbestos Disease Helpline is open 24 hours a day, 7 days a week for those who have provided their details (read more below) and also spoken with the Support Co-ordinator.
For the general public (those not diagnosed or qualified as above) the Asbestos Disease Helpline is open during the Foundation’s general public accessible work hours (Monday – Friday 10.00am to 4.00pm).
Asbestos Disease Helpline Phone Number
Australia: 0418 319 757
If you are phoning the Asbestos Disease Helpline please assist us by providing us with your details online (click on the button below)
As we are often on the road or not in the office when we talk with those we support, entering your details online with MARSupport, either before or after you phone the Asbestos Disease Helpline is a great help to us. Please be assured your details are not passed onto any other individual or organisation without receiving your permission to do so on an individual needs basis (e.g. when making referrals on your behalf, etc.) – so thank you in advance for doing so.
Asbestos Disease Support Email Enquiries
Emails: Please use the Direct Email Contact Form below
Please Note: Issues pertaining to asbestos related diseases rarely have any definitive constants, or easy yes or no answers, therefore we do not as a rule, respond to personal support related issues via email, as it is too easy to either misunderstand the question posed, or the answer given. As every person’s situation is uniquely different, we have found it is best to actually talk through a person’s journey with the person concerned. We do not make referrals or advocate on a patients behalf without first having talked with the person, or people concerned.
GENERAL ENQUIRIES
Monday – Friday 10.00am to 4.00pm
Please phone:
Calling from within Australia:
0418 319 757
Calling internationally:
+61 418 319 757
Email: Please use the Direct Email Contact Form above
Head Office
PO Box 330
Wahroonga, NSW 2076
Australia
ABN: 51 137 783 441
COMMUNICATION POLICIES
PHONE POLICY: If contacting us on general business, or you have an ‘unlimited call plan’ please call the mobile numbers listed. If a phone call is not answered, please leave a clear message, speaking slowly state your name, phone number and reason for call. When leaving a landline phone number please remember to include your area code and country code (if calling from outside Australia). Please repeat your name and phone number. We return phone calls ASAP – and make it a priority. If you have not received a reply call by the end of the next business day it may mean we have missed the call and message, please try again – speaking to you is important to us.
EMAIL POLICY: If you send an email that requires a reply, or a response, by using the Direct Email Contact Form, or to a known Bernie Banton Foundation email address, please ensure it has the following verifiable information:
- First name and surname;
- Position held, department and organisation (if applicable); plus
- Phone number; and a
- Physical private, work or website address, that will allow verification of the authenticity of the sender.
TEXT, MESSENGER and SOCIAL MEDIA MESSAGING POLICY: We do not monitor phone text messages, Messenger, or any form of social media messaging or chat communications including Facebook, Twitter, Instagram or LinkedIn. Please do not assume we will necessarily find, view and respond to any message made using these forms of contact, as they are are not monitored.